Business Administration
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Achieving Success with Difficult People
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Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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Administrative Assistant Applications
| Discover how time management, accounting, business law, organizational behavior, and management affect administrative assistant responsibilities and activities. Learn the basics of accounting, including the general ledger and key accounting terms, and see how financial statements and controls help keep your organization moving in a positive direction. Understand the fundamentals of business law, contracts, and the principal-agency relationship; discover ethics and organizational politics; and understand the basics of human resources management.
Also, discover key management functions such as planning, control, motivation, and organization, discover how to increase creativity. Plus, find out how marketing differs from sales and learn the basics of operations management. This course may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).
Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).
| | REQUIREMENTS:Completion of Becky and Tony Swaim's Administrative Assistant Fundamentals course (or equivalent experience). Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Administrative Assistant Fundamentals
| Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You'll become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.
This course and its follow up (Administrative Assistant Applications) may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).
Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).
| | REQUIREMENTS:Internet access, e-mail, and and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Building Teams That Work
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Teams are becoming a staple in today's workplace. In this course, you'll learn the components of a successful team and the stages of its development. You'll master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you'll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.
Along the way, you'll follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting a number of people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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Business Finance for Non-Finance Personnel
| Are you interested in making better business decisions to increase your company's profits, move you up the corporate ladder, and help you reach a better, personal financial position? Then you need to take this course.
Using practical explanations and real-life examples, this course will show you how money flows through a typical business. You will learn the basics of how a business operates, including how to develop successful business strategies and how to use financial statements to make better business decisions.
Whether you're an employee, sales executive, supervisor, or manager, this course will help you understand basic financial information and use that information to make decisions that will positively affect your company's financial situation.
This is a business finance course for non-financial employees and managers. In six weeks, you will obtain significantly improved business acumen skills and financial understanding. Position yourself to be more confident in your business and financial decisions!
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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Creating a Successful Business Plan
| | Turn your business ideas into a solid plan for financing and long-term success. Committing your idea to paper in the form of a business plan not only increases your chances of obtaining financing, but also in keeping your business strategically focused. With the support of your instructor and a network of like-minded students, you'll work through all of the major components of writing a business plan and emerge with your first draft in hand. And most importantly, you will have completed the first--and most difficult--step on the path to small business success.
| REQUIREMENTS:Microsoft Word or other word processing program, Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Distribution and Logistics Management
| Distribution and logistics management is a critical company function. Professionals in this field play a key role in fulfilling customer demands, ordering and managing inventory, controlling inbound and outbound shipments, reducing costs, saving time, and meeting company objectives. This course will not only show you how to create and operate a logistics function, but it will also show you how to achieve success through a combination of strategies and tactics.
All elements of distribution and logistics management will be covered, including physical distribution, warehouse selection, material handling, packaging, order fulfillment, customer service, inventory management, receiving, production stores, and returned goods. The course will also address key technology issues such as enterprise resource planning (ERP), bar coding, electronic data interchange (EDI), electronic commerce (e-commerce), and distribution resource planning (DRP).
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Effective Business Writing
| | Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential! It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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Employment Law Fundamentals
| Learn the basics of employment law so you can legally hire, evaluate and manage employees as a manager, supervisor, small business owner, human resource specialist, or corporate executive. Learn the difference between an employee and independent contractor; the basic types of employee benefits; effective hiring, evaluation, and termination procedures; methods to resolve employment disputes in and out of court; discrimination and union laws; and workplace safety rules.
You’ll gain an inside view of the law with court examples, real situations, and prevention strategies that prepare you to effectively resolve workplace issues. You’ll learn effective communication techniques, negotiation strategies, and what to expect if you do go to court. This course is a must for anyone who is (or aspires to be) a supervisor, manager, or human resources professional.
| | REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Fundamentals of Supervision and Management
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If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.
You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.
You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.
Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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Fundamentals of Supervision and Management II
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What does a supervisor or a manager need to know? Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way.
In this six-week online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, we will discuss how you can develop your interpersonal skills, by understanding and dealing with the various people issues that arise at work. We are going to show you how you can understand various personality traits--in yourself and in others--and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more.
You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Completion of Fundamentals of Supervision and Management (or equivalent experience), Internet access, e-mail, and and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Fundamentals of Technical Writing
| | Do you have a knack for explaining complex subjects in a way that makes them easy to understand? If so, you should consider entering the well-paying field of technical writing. This course will teach you the skills you need to succeed as a technical writer. You will learn how to translate complex information into easily understood language, and how to become a wizard at marrying the art of publishing with the science of technology. You'll learn the secrets of successful technical writers, including technical writing conventions, interviewing skills, desktop publishing and formatting techniques, key tips for developing graphics and templates, documentation management, and how to publish documents both on paper and electronically. You'll also learn how to get your first job as a technical writer, plus tricks of the trade that enable you to create high-quality documentation with less work.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader). and Microsoft Word (Versions 2007, 2003, XP, 2000, or 1997 are all acceptable). This course is not suitable for Macintosh users.
| | Length:Six weeks
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Going Green at the Workplace
| Learn how to position your business as a responsible environmental leader in a world of green consumers and carbon-conscious regulators. In this course, you'll discover how to save energy, save money, and reduce your carbon footprint, all at the same time.
First, we'll talk about how you can trim your energy costs without reducing your productivity by making your lighting, HVAC, and building control systems more efficient. After that, we'll explore ways to cut your water bill and look at waste reduction strategies that can save you money while helping you move toward a sustainable business model. We'll also delve into transportation and shipping, examining the benefits of alternative fuels, hybrids, and all-electric vehicles.
Next, you'll get a primer on renewable energy and learn how to integrate wind and solar power into your energy use plan. You'll also learn about buying green power, carbon offsets, and renewable energy credits. And finally, you'll get the information you need about LEED accreditation and how to measure and manage your carbon emissions in order to comply with any eventual carbon tax or cap-and-trade system.
Throughout the course, you'll examine real-world examples of energy-saving solutions and find out how to calculate the costs, benefits, and paybacks of these projects. You'll also learn how to communicate the environmental benefits of your actions to your customers and your business partners, transforming your business into a leader in the green economy.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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Help for the Helpdesk
| Become a customer helpdesk guru! In this course, you’ll learn how to handle any customer issue quickly and effectively.
You’ll start by mastering simple tricks for dealing with all types of customers—from those angry and abusive callers to the nice-but-clueless folks. After that, you’ll explore the uses of helpdesk software and find out how to track issues efficiently and build a database of solutions.
Next, you’ll take your helpdesk support skills to a higher level by discovering how to resolve the trickiest issues through smart detective work. You’ll learn how to spot vital clues that pinpoint the source of a problem, and how to use a variety of resources to find solutions. In addition, you’ll get tips on building a network of colleagues who can come to the rescue when hard-to-solve problems arise. And finally, you’ll learn when it’s the right time to refer an issue to your helpdesk management team.
Packed with real-life examples and interactive activities, this course will give you all the tools you need to be a helpdesk pro. Whether your job is high-tech, low-tech, or no-tech, you’ll gain skills that will empower you to provide award-winning customer service!
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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High Speed Project Management
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With accelerated schedules driving many technology projects today, the smart project manager must rapidly retool their skill set. This course offers a breakthrough model for dealing with the realities of managing projects at supersonic speeds. Learn to meet and win the challenges of truncated timelines, short-staffed project teams, skimpy budgets and crippling risks.
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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Individual Excellence
| | Develop career-enhancing skills in a single course that covers twelve popular one-day seminar topics, including goal setting, time management, and personal organization. You'll learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. Develop a fulfilling career plan and improve relationships with co-workers, friends, and family.
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Interpersonal Communication
| Communicating successfully depends on effective use of communication strategies and behaviors.
Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate.
It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings. And so can silence.
This course will show you how to manage the conscious and unconscious codes of meaning we send to each other and to respond with appropriate codes in turn.
This course explains and explores concepts of verbal and nonverbal expression including personal style, listening, relationship dynamics, self-esteem, conflict management, and cultural and gender communication differences.
Examples, graphics, and theoretical models help clarify communication topics and simplify the process for effective communication in family, personal, and professional situations.
Communicating is necessary. Knowing how to do it well is personally satisfying and professionally wise.
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Introduction to Adobe Acrobat 9
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Everybody knows what a PDF document is, right? It's a file that you print. If that's all you've seen Acrobat do, you're in for a huge surprise! In this course, you'll discover how to bring together a wide range of content from dozens of programs that you can reuse and customize in Acrobat 9 Pro. Need to change some text? No problem. Create a new file? That's easy. Add a page from this file and an image from that file? Not a big deal. This software allows you to do all that and more!
Bringing together content is just the beginning. You'll work with many features, such as backgrounds and bookmarks, to help unify your documents and add navigation to guide your users. You'll see how to protect your work using password security. For the grand finale, you'll discover how to wrap a set of PDF files (and other documents, too) into a PDF Portfolio, complete with a Flash interface and display features.
Have you ever sent a document to a few people for feedback and then had to wait for replies? You probably had to send reminders, and maybe you even missed a deadline. If so, you'll be amazed at how the collaboration tools in Acrobat help you conduct, control, and manage the document review process. You'll even find out how to work in real-time using a chat window in Acrobat 9 Pro or online using a free Web conferencing room.
This course will also give you a taste of how Acrobat 9 Pro uses artificial intelligence to automatically find and configure fields on a page to convert to a form. It may sound complicated, but you'll be surprised at how simple it is! Then you can use form tracking features to send your form to others to fill in and send back to you, collect the data automatically, and zero in on results using filters and sorts. You can even send the results to a spreadsheet if you like.
Throughout the lessons, you'll see why Adobe Acrobat has become the best-selling Adobe software of all time. You won't find instructions that show you how to complete meaningless exercises. Instead, each lesson works with an important Acrobat 9 Pro feature or process. Along with guidance for using the features, you'll learn how to use the program for your own work and communication needs, and you'll discover just how much you can do with PDF documents!
| REQUIREMENTS:Adobe Acrobat 9 Pro Windows or Adobe Acrobat 9 Pro Extended Windows or Vista. Adobe Acrobat 9 Pro Mac (either as a standalone product, or as part of an Adobe CS4 collection) and Mac OS X Tiger (10.4.11), Leopard (10.5.x), or Mac OS X Intel; Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser. Note: Acrobat 9 Pro software must be installed and fully operational before the course begins. Microsoft Office programs such as Microsoft Word and Microsoft Excel, and Adobe Creative Suite programs such as Adobe Photoshop CS4 and Adobe Illustrator CS4 are used in preparation of the course materials, although they aren't necessary to complete the course. Access to these programs is useful for personal project development.
| | Length:Six weeks
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Introduction to Adobe Acrobat X
| If all you think Acrobat does is create PDF files, you're in for a big surprise! In this course, you'll discover how to bring together a wide range of content from dozens of programs that you can reuse and customize in Acrobat X Pro. Need to change some text? No problem. Create a new file? That's easy. Add a page from this file and an image from that file? Or add a new page? Not a big deal. You can do all that and more!
Bringing together content is just the beginning. You'll work with many features, such as backgrounds, bookmarks, and modified page sizes to help unify your documents. You'll see how to protect your work using password security, and dig into the metadata within your PDF file. You'll discover how to add more to your documents as you learn about bookmarks and links for navigation. You'll even master some JavaScript!
You'll learn how Acrobat X can automatically find and configure fields on a page to convert it to a form. Then you'll use form tracking to send your form to others to fill in and send back to you, and see how Acrobat X collects the data automatically in a specialized PDF Portfolio.
You'll also see how Acrobat X can help streamline the entire collaboration process and simplify how you conduct, control, and manage a document review cycle. You'll even find out how to work in real-time using a chat window in Acrobat X or online using a free Web conferencing room. Finally, you'll discover how to wrap a set of PDF files (and other documents, too) into a PDF Portfolio, complete with a Flash interface and display features, to create the ultimate in customized presentations.
In each lesson, you'll work with an important Acrobat X Pro feature or process using source files (available for both Mac and Windows) provided with the course. You'll soon see why Adobe Acrobat X has become the best-selling Adobe software of all time!
| REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader). Adobe Acrobat X Professional (Windows) or Adobe Acrobat X Standard (Windows), either as a standalone product or as part of a collection; Windows XP, Vista, or Windows 7. Adobe Acrobat X Professional [Mac] , either as a standalone product or part of a collection; Mac OS X Tiger (10.4.11), Leopard (10.5.x), Snow Leopard (10.6.x) or Mac OS X Intel.
Note: Acrobat X software must be installed and fully operational before the course begins. Microsoft Office programs such as Microsoft Word and Microsoft Excel, and Adobe Creative Suite programs such as Adobe InDesign, Photoshop, and Illustrator are used in preparation of the course materials, although they aren't necessary to complete the course. Access to these programs will be useful for personal project development.
| | Length:Six weeks
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Introduction to Business Analysis
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Give yourself an employment advantage by developing analytical skills that are consistently in high demand. This course will teach you powerful quantitative methods that will have you making better, more informed, and more effective business decisions. The days of making critical business decisions by instinct or coin toss are long gone. If you are planning a career in business, you cannot afford to miss this course!
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Proficiency with basic algebra, Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Introduction to Microsoft Project 2007
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Discover how to effectively plan, implement, and control projects using Microsoft Project 2007. Learn how to apply the world's most popular project management software to convert your lists and schedules into an integrated plan you can be proud of. See how Microsoft Project helps you think through and organize your project's details, sequence tasks, produce a baseline, assign resources and costs, track progress, identify and analyze variances, and revise your project plan.
You'll discover the basics of Microsoft Project 2007 so you can create a project schedule in no time flat. Once you construct a basic schedule, you'll learn how to enlarge and share it with clients and coworkers. After completing the course, you'll know how to develop, implement, and control a project plan that meets organizational and customer objectives.
The course will help you avoid going down dead-end alleys and also prevent you from overloading your schedule. Should you encounter trouble on your project, you'll be able to apply a number of tried-and-true problem-resolution techniques to help get back on track. You'll learn how to fine-tune different aspects of your project, including splitting tasks for work interruptions and defining material consumption rates.
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Microsoft Windows Vista or XP, Microsoft Project Standard 2007 (please be sure to install this software on your computer before the course begins), Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader). Note: This course is not suitable for Macintosh users. Microsoft Project 2000 and 2002 users will be supported in the discussion area.
| | Length:Six weeks
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Introduction to Microsoft Project 2010
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Discover how to effectively plan, implement, and control projects using Microsoft Project 2010. In these lessons, you'll learn how to use Microsoft Project to think through and organize your project's details, plan a schedule, sequence tasks, produce a baseline, assign resources and costs, track your progress, identify and analyze variances, and revise your project plan.
Once you've constructed a basic schedule, you'll see how to enlarge it and share it with clients and co-workers. In addition, you'll learn Microsoft Project's techniques for fine-tuning different aspects of your project, including splitting tasks for work interruptions and defining material consumption rates.
The knowledge you gain from this course will help you avoid going down dead-end alleys and prevent you from overloading your schedule. If you encounter trouble on your project, you'll be able to apply a number of powerful problem resolution techniques to help get your project back on track.
No matter how complex your projects are, Microsoft Project will help you cut them down to size. By the end of the course, you'll be able to produce project plans that wow your audience and empower you to achieve your business goals.
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| | REQUIREMENTS:Microsoft Project Standard 2010 is required (software must be installed and fully operational before the course begins); Microsoft Windows Vista, Windows XP, Windows 7, or Windows 8; Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader). Note: this course is not suitable for Macintosh users.
| | Length:Six weeks
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Keys to Effective Communication
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If you often find yourself at a loss for words or lack confidence in your communication abilities, you'll appreciate this course. With the help of a patient instructor and a supportive community of your fellow students, you'll work step by step through the process of becoming a great conversationalist. You'll learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Leadership
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Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| | REQUIREMENTS:Internet access, e-mail, and and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Managing Customer Service
| As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks.
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Manufacturing Applications
| Learn to apply the principles and concepts of manufacturing. Discover the nature of strategy and learn how it leads to the development of manufacturing strategy. Understand the purpose of customer demand forecasting and find out what forecasting methods are suitable for which situations. Explore the nature of planning and learn how to effectively use Gantt charts and the precedence diagram method. Determine how purchasing, production and inventory control, and logistics support a manufacturing operation. Discover the basics of lean manufacturing and see how capacity management converts production plans into concrete products. Learn why manufacturing, industrial, and quality engineering are so essential to any firm. Understand the true meaning of productivity and how to improve it.
In this six-week online course, you will learn how successful organizations effectively use master production scheduling (MPS), production activity control (PAC), material requirements planning (MRP), and inventory management. You'll also discover how the application of Six Sigma, and statistical process control (SPC) increase customer satisfaction, and you'll learn about the elements of a logistics system, including warehousing and receiving.
| REQUIREMENTS:Completion of Tony Swaim's Manufacturing Fundamentals, Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Manufacturing Fundamentals
| Learn the basic skills required to work in the manufacturing field. Discover the role of production design, process planning, and the heart of 13 different manufacturing processes. Understand why facility location and plant layout decisions are so vital and learn how job design helps you accomplish company goals and achieve worker satisfaction. Find out what makes up the physical work environment and learn how to characterize different types of production materials. Master product development concepts such as the voice of the customer (VOC), quality function deployment (QFD), and failure mode and effects analysis (FMEA). Learn how performance measurements and standardization improve manufacturing operations.
In this six-week, instructor-facilitated online course, you will learn how successful organizations use costs to communicate manufacturing progress and how to effectively develop short and long-term budgets. Also, you will discover how the application of technology turns an ordinary company into a high-performing organization. You will also find out how ISO 9000 and enterprise resource planning (ERP) make the most of a manufacturer's potential.
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Mastering Public Speaking
| You can become an effective public speaker! In this fun and hands-on course, you'll find out how to talk confidently and persuasively to both large audiences and small groups. You'll learn how to plan and deliver your presentations skillfully and how to manage one of the most common public speaking barriers—fear.
As you build your skills step-by-step, you'll find out how to present a short or long speech, how to handle questions and manage conflict in meetings, and even how to shine in a job interview. You'll get tips for training your voice and learn how to use both verbal and nonverbal communication effectively.
By the time you finish this course, you'll have an entire set of skills you can use on the job, in social settings, and in any other situation where you need to communicate with ease and authority. Along the way, you'll explore many real-world examples and have lots of opportunities to practice your new skills.
| | REQUIREMENTS:Internet access, email, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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Mastery of Business Fundamentals
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Are you interested in acquiring practical business experience in strategic planning, management, and finance without enrolling in an MBA program? This course is for you! You'll understand the significance of strategic planning and discover how external and internal environmental factors affect an organization.
You'll learn about various organizational structures and determine how to use leadership, motivation, and control for maximum impact. You'll understand how successful organizations use performance measurements to stay on track.
You'll also master the fundamentals of accounting and increase your knowledge about key financial terms, cash flow management, financial statements, and cost control. You'll learn the difference between financial and cost accounting.
You'll discover various financial investment models and you'll learn the basics of financial planning and budgeting methods. You'll even gain an understanding of the basic principles of business law, contracts, and the principal-agency relationship. And you'll explore the forms of business organization and learn about ethics and organizational politics.
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Nonprofit Fundraising Essentials
| Take your first step toward a rewarding career in fundraising for nonprofit organizations!
First, you’ll explore the skills you’ll need to become a successful fundraiser. After that, you’ll discover where the best corporate and foundation fundraising jobs are and how to apply for them.
Next, you’ll delve into every area of nonprofit fundraising—annual funds, special events, corporate relations, foundation relations, major gifts, and planned giving. You’ll also learn about capital campaigns and find out why they’re a crucial element of nonprofit fundraising.
Along the way, you’ll view real-life examples of writing projects, from gift acknowledgment letters to proposals, and you’ll hone your own writing skills. In addition, you’ll explore fundraising software tools you can use to track your efforts and enhance your results.
By the end of the course, you’ll have a wealth of new nonprofit fundraising ideas, and you’ll be well on your way to success in this exciting career field.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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PMP ® Certification Prep 1
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Learn how to prepare for the Project Management Institute's prestigious PMP® certification exam. Master the first six chapters of A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 4th edition--the essential resource for the PMP® certification exam. Find out about the nine Project Management Knowledge Areas, five Process Groups, and 42 project management processes. Raise your project management IQ by discovering tips and techniques related to the questions you'll encounter on the PMP® exam. Use proven learning strategies to help absorb key terminology, concepts, and formulas.
This course, the first part of a two-course series, will demystify the PMBOK® Guide, including relationships between inputs, tools and techniques, and outputs. The course will also bring clarity to such topics as precedence diagramming, estimating, and scope management.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Required text: A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 4th Edition. Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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PMP ® Certification Prep 2
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Prepare to take--and pass--the Project Management Institute's PMP® certification exam. Master chapters seven through twelve of A Guide to the Project Management Body of Knowledge, the most essential resource for the PMP® certification exam. Learn all about the nine Project Management Knowledge Areas, five Process Groups, and 42 project management processes. Raise your project management IQ by discovering tips and techniques related to the questions you'll encounter on the PMP® exam. Use proven learning techniques to help you absorb key terminology, concepts, and formulas.
In this, the second part of our two-part certification preparation series, your instructor will continue to demystify the PMBOK® Guide, including relationships between inputs, tools and techniques, and outputs. You'll also gain a strong understanding of such topics as earned value management, risk management, simulation, sensitivity analysis, and make-or-buy analysis. In addition to learning about the PMBOK® Guide, you'll gain insight into PMI's® code of professional responsibility and discover powerful techniques you can use to continue preparing for the PMP® exam after this course is over.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| | REQUIREMENTS: Completion of Tony Swaim's PMP® Certification Prep 1 online course (or equivalent experience), plus the following required text: A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 4th Edition. Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Project Management Applications
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Increase your value to your employer by discovering and mastering essential quantitative and qualitative project management applications.
A successful project begins with process definition, data collection, and the scoping of project requirements. Every project ends with a motivated project team able to accomplish objectives on time and within budget. Winning projects rely on accurate cost and time estimates, identification of the critical path, and use of tracking and control tools.
In this course, an experienced Project Management Professional will teach you the same powerful tools and techniques that experienced project management professionals rely on every day.
You'll increase the probability of project success by mastering the tricks of the trade: Earned Value Performance Measurement, Gantt Charts, Network Scheduling, Work Breakdown Structure, and Cost-Volume Analysis.
You'll become proficient at recruiting project team members and empowering them to succeed. You'll understand the stages of team development, and you'll gain skills in developing and motivating team leaders. You'll learn how to understand and relate to an organizational culture and the differing characteristics of its work groups.
You'll also learn about project software, statistics, change management, processes, and estimating. And you'll gain valuable experience with project planning, control and data analysis tools.
The course also includes essential information that will help you prepare for the Project Management Professional (PMP®) and the Certified Associate in Project Management (CAPM®) exams offered by the Project Management Institute (PMI®). Certification Magazine recently identified PMP® Certification as "the highest-paying certification" of the year.
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Completion of Project Management Fundamentals (or equivalent experience). Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Project Management Fundamentals
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There are more projects occurring today than at any time in history. Organizations initiate projects to create new computer applications, erect bridges and buildings, improve processes, develop new products, and reorganize company operations. Unfortunately, most organizations do not manage projects well, creating an unprecedented demand for project management practitioners.
If you're organized, perceptive, detail-oriented, and an excellent communicator, you just might have what it takes to succeed in the fast-growing field of project management.
In this six-week course, an experienced Project Management Professional will help you master the essentials of project management. You'll become an indispensable member of your project team by discovering and mastering the critical concepts you need to plan, implement, control and close any type of project.
You'll learn about project politics and ethics, project measurements, and project closure. You'll be able to develop all sections of a project plan, you'll become comfortable with the project management body of knowledge, and you'll develop a variety of powerful techniques to generate project ideas.
If you're new to project management, this course will provide you with the essential information you'll need to prepare for and complete your first project. If you're an experienced project manager, this course will make you more valuable to your employer by increasing your skills and competencies.
This course and its followup (Project Management Applications) also include essential information that will help you prepare for the Project Management Professional (PMP®) and the Certified Associate in Project Management (CAPM®) exams offered by the Project Management Institute (PMI®). Certification Magazine recently identified PMP® Certification as "the highest-paying certification" of the year.
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Purchasing Fundamentals
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Discover and master the fundamentals of purchasing by understanding your strategic and tactical roles as a purchasing practitioner. Improve your company’s bottom-line profitability by learning and implementing key concepts such as negotiation, supplier sourcing and qualification, outsourcing and make-or-buy analysis. Learn the basics of supplier partnerships, capital budgeting and green buying.
In this six-week online course, you will learn how to define internal customer needs, generate purchase requisitions and purchase orders, expedite, trace and receive supplier deliveries, maintain effective purchasing records and create and manage various purchasing budgets. I will help you learn about business law, contracts, leasing, Six Sigma and total quality management (TQM). You will learn how to recruit, select and evaluate purchasing personnel, and learn the importance of business ethics.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Six Sigma: Total Quality Applications
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Learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical to quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, checksheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis.
In this six-week online course, you will learn how to apply the DMAIC model each step of the way. You'll learn how to define, plan, implement, and close a Six Sigma project. You'll also know how to use process capability and how to apply lean thinking. And you'll understand the basics of advanced Six Sigma tools such as sampling, design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions.
This course will help you prepare for the internationally-recognized Six Sigma Black Belt and Quality Manager exams offered by the American Society for Quality® (ASQ®).
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Completion of Tony Swaim's Total Quality Fundamentals. Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Supply Chain Management Fundamentals
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Supply chain management professionals play a key role in capturing customer demands, creating forecasts, developing schedules, ordering and managing inventory, controlling production orders, and maximizing customer satisfaction.
This course will help you succeed in the supply chain management field. You will learn which actions to take when confronted by almost any situation. You'll understand how to represent top management's interests on the shop floor, and you'll know how to translate such initiatives as strategic planning, sales and operations planning, and new product introduction into achievable, operational plans.
You'll understand all the necessary elements to fulfill the requirements of a formal supply chain cycle beginning with developing long-range production, sales, and capacity plans and ending with planning, implementing, and controlling daily manufacturing schedules. You'll master the fundamentals of supply chain management, including customer demand forecasting, master production scheduling (MPS), material requirements planning (MRP), capacity planning, and production activity control (PAC).
The course also includes essential information to help you prepare for internationally recognized supply chain and materials management certification examinations.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Internet access, e-mail, and and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Total Quality Fundamentals
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Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.
In this six-week online course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact.
PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
| REQUIREMENTS:Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.
| | Length:Six weeks
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Understanding the Human Resources Function
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No matter what role we play in an organization, we are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered.
ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management.
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.
The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.
This program has been approved for 24 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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Writing Essentials
| Master the essentials of writing, and become the stellar wordsmith you always wanted to be! In this course, you’ll develop the skills you need to excel at business communications, express yourself clearly online, and take your creative literary talents to a new level.
Whether you’re hoping to get a better job, write for a blog, or publish your short story, this course will give you the writing tools you need for success. It’s also a perfect choice for students who speak English as a second language.
You’ll gain confidence right away as you practice free writing and discover how to create solid drafts. You’ll improve your writing skills by learning to select strong and persuasive words, spell correctly, and choose the right punctuation. Then you’ll find out how to put it all together by crafting well-written sentences, building effective paragraphs, and organizing your material logically. And finally, you’ll explore ways to make the most of e-mails and other forms of electronic communication.
With the knowledge and hands-on practice you gain from this course, you’ll be able to express yourself clearly and persuasively in writing—both in your personal life and in the business world.
| | REQUIREMENTS:Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
| | Length:Six weeks
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